Processing Time
We will process your orders within 1-3 days, including weekends.
---
Shipping Locations
We currently ship to these locations FROM Singapore:
- Singapore
- Malaysia
- Philippines
- Indonesia
- Australia
- New Zealand
- United States
- United Kingdom
---
Shipping Options (Important)
We have multiple shipping options available, both tracked and untracked. We HIGHLY RECOMMEND tracked shipping for countries outside of Singapore to ensure your order reaches you safely. All orders will be delivered to your mailbox.
Letter mail: Orders are packed in envelopes with little external protection.
Standard: Orders are packed in our usual pastel bubble mailers for extra safety
Untracked: The most affordable method of shipping. There will be no tracking numbers attached to your order, and should anything go wrong, the fulfilment partners will not be able to identify the issue for you.
Tracked: The most ideal method of shipping. We will attach a tracking number provided by our fulfilment partners for you to check on its progress. Should it get lost, we'd be able to identify the issue and provide the necessary arrangements.
---
Estimated Shipping Times
This is the time it takes for our fulfilment partners to get them delivered to your mailbox.
Singapore: 1-3 working days
Malaysia: 5-10 working days
Everywhere Else: 2-8 weeks (excl. PH and weekends)
We do our best to ship orders as soon as possible; however, once your order has shipped and handed over to the postal carrier, it is no longer in our hands. We are not liable for any lost or damaged packages. But if you have questions about your order, you can always contact us at friends@thepastelmafia.com
CUSTOMS & IMPORT TAXES
Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.